Please read these policies before your purchase

This AUP governs the use of Vertical Hosts services. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and Vertical Hot regarding the interpretation of this AUP, Vertical Hosts interpretation, in its reasonable commercial judgment, shall govern.

If you have any questions regarding this AUP, contact Vertical Hosts legal department at [email protected]

Table of Contents

Offensive Content

You may not publish or transmit via Vertical Hosts service any content that Vertical Hosts reasonably believes:

Vexation & Harassment

Vertical Hosts does not tolerate any harassment, malice or abuse towards its employees or subsidiaries. Any form of harassment, cursing, threats, or ill will directed towards Vertical Hosts staff or authorized agents shall not be tolerated.

The Customer agrees to conduct themselves in a professional manner regardless of the method of communication with Vertical Hosts. Should the Customer be found in violation of this clause Vertical Hosts reserves the right to suspend or terminate services with or without prior notice and without liability.

Resource Usage

Vertical Hosts Customers may not initiate the following practices. Vertical Hosts reserves the right to suspend or terminate accounts found in violation of these items with or without prior notice given and without liability.

Vertical Hosts reserves the right to determine what constitutes resource abuse and take the appropriate action.

Network Abuse

Vertical Hosts does not allow, condone or authorize any forms of Network Abuse including but not limited to Denial of Service attacks, Phishing attempts, port scans, SYN Floods etc.

Vertical Hosts reserves full right to determine what constitutes Network Abuse and take the appropriate action against the Customer with or without prior notification and without liability.

You may not engage in illegal, abusive, or irresponsible behavior, including but not limited to:

IP Addresses

Vertical Hosts assigns IP addresses to clients based upon the guidelines of ARIN: https://www.arin.net/policy/nrpm.html All IP Address allocations must be justified based upon this policy. Vertical Hosts reserves the right to request verification at any time for assigned IP addresses at which time under Vertical Hosts discretion IP assignments may be revoked.

Unaccepted Materials

Vertical Hosts does not accept material such as:

Content “published or transmitted” via Vertical Hosts service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any service provided by Vertical Hosts.

* Vertical Hosts can terminate service for any of the above reasons and it’s at Vertical Hosts sole discretion to issue a refund

Security

You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk Commercial E-Mail

Any kind of bulk emailing is strictly prohibited with shared or reseller hosting. With VPS, Hybrid or Dedicated hosting you must obtain Vertical Hosts advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to Vertical Hosts reasonable satisfaction:

These policies apply to messages sent using your Vertical Hosts service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your Vertical Hosts service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.

Vertical Hosts may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.

Unsolicited E-Mail

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

You must comply with the rules of any other network you access or participate in using your Vertical Hosts services.

Material Protected by Copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

Vertical Hosts will terminate the service of Customers with repeated copyright infringements.

Copyright Infringement Notice (Digital Millennium Copyright Act)

If you believe your copyright is being infringed by a person using the Vertical Hosts network, please send your notice of copyright infringement to: [email protected]

Your notice must include the following:

Newsgroup, Chat Forums, Other Networks

You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums

Abuse Tickets

Vertical Hosts standard policy is to contact The Customer during which a violation of the AUP or TOS has occurred, however, Vertical Hosts does reserve the right to suspend or terminate an account with or without notice at its own discretion. The Customer agrees to maintain up to date primary contact email information with Vertical Hosts. The violation shall be listed in the Subject of the email sent from our abuse department ([email protected]). The Customer shall be given all appropriate details of the Violation as well as a time frame to correct the issue before action shall be taken. Once the email has been sent to The Customer, Vertical Hosts will consider that The Customer has been notified. Vertical Hosts reserves the right to use discretion on the amount of time given for a customer to correct the issue before action is taken.

For example: A violation containing a “Phishing” site is lodged against the customer, the offending files will be immediately disabled and the customer will be given 24 hours to clean and secure the site. If after 24 hours The Customer has not replied confirming they have taken action, further action may be taken such as suspending the individual site and/or suspending the entire VPS or Dedicated Server.

For example: A violation resulting in a “Spam” complaint. We shall investigate the complaint to determine how the spam is being sent. We shall provide a best effort analysis to locate the source of the spam. If for example it is being sent from a script, we shall attempt to disable that script and notify The Customer. If it is being sent from an individual account, if possible, we will attempt to disable password access to that account. We shall then notify the customer giving them 24 hours to investigate the complaint and provide a resolution to the abuse complaint. Should we be unable to isolate and/or disable the source of the “Spam” we may place a SMTP filter against The Customer’s service to prevent additional emails from being sent out until at which time a resolution to the issue is made. If after 24 hours no response has been received from the customer, additional steps may be taken to ensure the “Spam” has been stopped such as system wide SMTP filters, suspension of individual sites, disabling password access to certain accounts, disabling of scripts or as a final step suspension of all services.

For example: A violation resulting from “Resource Abuse”. We shall investigate the resource abuse and provide the Customer with a best effort analysis of the problem causing the resource abuse. At which time the Customer will be given a time frame to make the corrections to their code, scripts, mysql queries or software services running. If the issue is not corrected within the time frame given, Vertical Hosts will then take further steps to ensure the stability of the network and servers and may take actions including but not limited to disabling plugins, themes, accounts, scripts, services and in reserves the right to issue a full service suspension depending on the severity of the issue based upon Vertical Hosts judgment of the scenario.

None of the above examples are meant to be specific guidelines with regards to how each and every case may be handled. Vertical Hosts reserves full rights to use its judgment and discretion in how each individual case is handled.

Other

You must have valid and current information on file with your domain name registrar for any domain hosted on the Vertical Hosts network.

Disclaimer

Vertical Hosts is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the Vertical Hosts network.

Inquiries regarding this policy should be directed to: [email protected]